Terms of Service

Welcome to Ruvia. In these Terms of Service (“Terms”), “we”, “us” and “our” refer to Ruvia. We operate this website and the related services, content and products made available through it (the “Services”). Ruvia's storefront is built on Shopify's platform.

These Terms, along with any policies linked here, set out your rights and obligations when you use our Services. Please read them carefully — they include disclaimers, liability limits and a binding arbitration clause.

By visiting or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.

You must be at least the age of majority in your state or province to use the Services, and by using them you confirm you meet that requirement (or have consent from a parent or guardian).

To browse, purchase or use certain features, we may collect information like your email, billing details and shipping address. You are responsible for making sure that information is accurate and current, and for keeping your account credentials secure. Accounts are personal to you and may not be sold, transferred or shared.

We try to represent our products accurately, but colors and appearance may look different depending on your screen or device. We do not guarantee that a product will look or perform exactly as pictured.

Product descriptions, availability and specifications can change at any time without notice. We may discontinue a product or limit purchase quantities by person, region or other criteria at our discretion.

Placing an order is an offer to purchase — it is not final until we confirm acceptance and process payment. We may decline or cancel an order for any reason, including pricing errors, suspected fraud or inventory issues. If we cancel an order after payment, you will be refunded to your original payment method.

You confirm that purchases are for personal or household use, not resale or export, unless we have agreed otherwise in writing.

Prices, discounts and promotions can change without notice. The price that applies is the one shown at checkout and confirmed in your order email. Listed prices exclude taxes, shipping and any applicable duties unless stated otherwise.

By submitting payment information, you confirm it is accurate, that you are authorized to use the payment method, and that you will cover any charges at the posted price, including tax and shipping.

Subscriptions. If you sign up for a subscription, you will be billed automatically on the interval shown at signup (every 4 weeks). To avoid the next charge, cancel from your account before the next billing date — cancellations after that point apply to the following cycle. We may decline to renew a subscription at our discretion. See our Cancellation Policy for the full terms.

Card updates. We may use an automatic card-updater service through our payment processor so that expired or reissued cards continue to work for your subscription. If you would rather not have this, remove your saved payment method or cancel your subscription.

Shipping times are estimates, not guarantees, and we are not responsible for delays caused by carriers, customs, weather or other events outside our control. Once a package is handed to the carrier, risk of loss passes to you. A carrier's delivery confirmation is treated as sufficient proof of delivery; claims for undelivered packages are reviewed case by case.

Everything that makes up the Services — our name, logo, product photography, written content and site design — belongs to Ruvia or our licensors and is protected under applicable copyright and trademark law. You may use the Services for personal, non-commercial purposes only. You may not copy, republish or create derivative works from our content without our written permission.

We may link to or integrate third-party tools and websites we do not control. We do not endorse them and are not responsible for their content, accuracy, or your dealings with them. Use of any third-party tool or site is at your own risk, subject to that party's own terms.

Our store runs on Shopify's infrastructure, but any purchase you make is a transaction directly with Ruvia, not Shopify. Shopify is not responsible for issues arising from your purchase.

Our collection and use of your personal information is governed by our Privacy Policy. By using the Services, you agree to that policy.

If you send us feedback, reviews or suggestions, you give us permission to use them — including for marketing — without compensation or obligation to keep them private. Do not submit feedback that is false, infringing, or that misrepresents who you are.

Occasionally our site may contain errors in pricing, descriptions or availability. We can correct these and adjust or cancel affected orders, even after you have submitted one.

You agree not to use the Services for anything unlawful, to infringe on our or others' rights, to harass anyone, to spread false information, to send spam, to upload malicious code, or to interfere with the security or operation of the site. We can suspend or terminate access for violations, without notice.

We may end your access to the Services at any time, for any reason, without notice. Provisions that by nature should survive termination — like intellectual property rights, liability limits and dispute resolution — will continue to apply.

The Services and products are provided “as is” and “as available”. To the extent allowed by law, we disclaim warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee the Services will be uninterrupted, secure or error-free.

To the fullest extent permitted by law, Ruvia and our officers, employees and affiliates are not liable for indirect, incidental or consequential damages arising from your use of the Services. Our total liability for any claim is capped at the amount you paid us in the past twelve months, or $100, whichever is greater. Some jurisdictions do not allow these limitations, so they may not fully apply to you.

You agree to cover Ruvia's reasonable costs and damages arising from your breach of these Terms, misuse of the Services, or violation of a third party's rights.

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of our right to do so later. These Terms, along with our Privacy Policy and any order confirmation, make up the entire agreement between us.

You cannot transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations without needing your consent.

These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict-of-law rules.

Content on our site is for general informational purposes only and is not medical advice. Statements about our products have not been evaluated by the FDA, and our products are not intended to diagnose, treat, cure or prevent any disease. Talk to a healthcare provider before starting any new supplement, especially if you are pregnant, nursing, on medication, or managing a health condition. Individual results vary.

Products purchased from Ruvia are for personal or household use only, not resale or export, unless we have agreed otherwise.

By using the Services, you consent to receive communications from us electronically, including by email. These communications satisfy any requirement that notices be provided in writing.

We are not liable for delays or failures caused by events beyond our reasonable control — natural disasters, government action, labor disputes, supply shortages and similar circumstances.

Any claim related to these Terms, the Services or a purchase must be brought within one year of when it arose, or it is permanently barred, to the extent allowed by law.

We may notify you by email or by posting on the Services. To send us a notice, contact us at scaleruvia@gmail.com.

Please read this section carefully — it affects your right to sue in court or participate in a class action.

Before starting arbitration, you and Ruvia agree to try to resolve any dispute informally first. Send a written Notice of Dispute to scaleruvia@gmail.com describing the issue and what resolution you are seeking. We will have 60 days to try to resolve it informally.

If that does not work, disputes will be resolved through binding, individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring a qualifying claim in small claims court, and we may seek injunctive relief in court to protect our intellectual property.

You and Ruvia each waive the right to a jury trial and to participate in a class, collective or representative action.

We may update these Terms from time to time by posting a revised version. Continued use of the Services after changes take effect means you accept the updated Terms.

Questions about these Terms can be sent to scaleruvia@gmail.com.